Manage customer relations
anywhere, anytime

Send notifications and provide an innovative customer service with the most popular and loved messaging channel.

The all-in-one cloud
 platform for instant messaging app

Improve your customer service processes

and revolutionise customer experience

Customer Care

Provide support and quickly respond to requests.

Notifications

Start outbound campaigns, send alerts and targeted push notifications.

A real customer operations manager that brings your customer service on the smartest channel!

Unlimited number of agents simultaneously

All the agents you need with defined roles. Set up priority treatment for each type of service.

Analytics volumes and performances

Monitor conversation data, agent productivity and volumes in real time.

Perfect knowledge of contacts

Import all your contacts with all information. Always provide a customised and punctual service.

Media sharing

Make your customer service smarter: send and receive videos, pictures, documents and locations.

Customer chat history

Save conversations, retrieve necessary information and be as good as it could be.

Chat transfer

Forward conversations to the most competent agents in order to always guarantee an efficient service.

Building templates

Create customizable message templates usable at anytime.

Automatic responses

Set up chatbots able to respond automatically to precise requests.

Frequent messages

Increase your agents proactivity configuring message templates to frequently asked questions.

customer service analytics

How does it work? How do you activate it?

Choose the language and the formula you prefer, we will configure a turnkey platform for you. Receive your credentials and start to make your customers happy!

  • Fixed monthly subscription fee
  • Multilingual customization on request
  • Turnkey activation
  • Support 24/24, 7/7
Happy onboarding!

Are you happy to use WhatsApp for your customer service?

Here are the advantages that makes the difference.

Scopri tutte le funzionalità
whatsapp witiop
Welcome message
Conversation history
Multimedia attachments
Unlimited number of agents
Automated messages (chatbot)
Agent activity tracking
Contact database management
Notifications, alert, push
Chat routing
Frequently given answers
Comments and notes
Analytics